Privacy Policy
Last updated: June 5, 2026 · Effective date: June 5, 2026
WoAiToken (“we,” “us,” or “our“) operates the website woaitoken.com and provides AI API credit top-up services through new.woaitoken.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access our website or purchase our products.
By using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.
Short version: We collect only what we need to process your order and deliver your credits. We do not sell your personal data to third parties.
Contents
2. How We Use Your Information
8. Your Rights
12. Contact Us
1. Information We Collect
We collect information you provide directly, information generated automatically when you use our services, and information from third-party partners.
We do not collect sensitive personal information such as government IDs, biometric data, or health information.2. How We Use Your InformationWe use the information we collect for the following purposes:
- Process transactions — validate payments, fulfill credit orders, and issue activation keys.
- Provide and operate the service — authenticate your account, display your credit balance, and route API requests through our relay platform.
- Send transactional communications — order confirmations, activation keys, and service notices via email. We do not send marketing emails without your explicit consent.
- Customer support — respond to inquiries, investigate issues, and resolve disputes.
- Security and fraud prevention — detect and prevent unauthorized access, chargebacks, and abuse of our relay infrastructure.
- Service improvement — analyze aggregated, anonymized usage data to improve reliability, capacity, and pricing.
- Legal compliance — meet applicable laws, respond to lawful requests, and enforce our Terms of Service.
3. Payment ProcessingAll payments are processed by third-party payment providers. WoAiToken never receives or stores your full card number, CVV, or bank account details.When you complete a payment, you interact directly with the processor’s secure checkout interface. We receive only a confirmation of successful payment and basic order metadata (amount, currency, transaction ID, last four digits of card) necessary to fulfill your order.4. Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.
We may share your information only in the following limited circumstances:
- Payment processors — as described in §3, solely to process your transaction.
- Service providers — companies that help us operate our website (hosting, email delivery, analytics). They are contractually required to use your data only to provide services to us.
- Upstream AI API providers — your API requests are forwarded to providers such as Anthropic and OpenAI. These requests are subject to those providers’ own privacy policies. We strip identifying account metadata before forwarding; however, any content you send in API calls (prompts, code, text) is transmitted as-is.
- Legal requirements — if required by law, court order, or to protect the rights and safety of WoAiToken, our users, or the public.
- Business transfers — in the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We will notify you before your data becomes subject to a materially different privacy policy.
5. Cookies & TrackingWe use cookies and similar tracking technologies to operate our website. Cookies are small text files stored on your device.
| Category | Examples | Source |
| Account data | Email address, username, password (hashed) | Provided by you at registration |
| Order data | Purchase amount, selected plan, order ID, order status | Generated when you complete a purchase |
| Payment data | Last 4 digits of card, billing country, transaction ID | Returned by payment processors (see §3) |
| Usage data | Credit balance, API call logs (timestamps, model names, token counts) | Generated by your use of our relay platform |
| Technical data | IP address, browser type, operating system, referring URL | Collected automatically by server logs |
| Communication data | Support messages, feedback, chat transcripts | Provided by you when contacting us |
| Processor | Currency | Privacy Policy |
| Stripe | USD (international) | stripe.com/privacy |
| PayPal | USD / multi-currency | paypal.com/privacy |
| 链动小铺 (pay.ldxp.cn) | CNY (China) | Governed by 链动小铺’s terms of service |
| Type | Purpose | Duration |
| Essential | Shopping cart session, login authentication, CSRF protection | Session / up to 14 days |
| Functional | Remembering your language and theme preferences | Up to 1 year |
| Analytics | Aggregated page view and traffic statistics (no cross-site tracking) | Up to 2 years |
We do not use advertising or cross-site tracking cookies. You can control cookies through your browser settings. Disabling essential cookies will affect your ability to log in and complete purchases.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law.
- Account data — retained while your account is active and for up to 2 years after deletion, for fraud prevention and legal compliance.
- Order records — retained for up to 7 years to meet financial and tax recordkeeping obligations.
- API usage logs — retained for up to 90 days, then aggregated or deleted.
- Support communications — retained for up to 2 years after the last interaction.
You may request deletion of your account at any time (see §8). Deletion removes your profile and personal identifiers; anonymized aggregate data may be retained.
7. Data Security
We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- TLS/HTTPS encryption for all data in transit.
- Hashed storage of passwords using industry-standard algorithms.
- Access controls limiting staff access to personal data on a need-to-know basis.
- Regular security reviews of our infrastructure.
No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please use a strong, unique password for your WoAiToken account and do not share your API keys.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you.
- Correction — request that inaccurate or incomplete data be corrected.
- Deletion — request that we delete your personal data, subject to legal retention obligations.
- Portability — request your data in a structured, machine-readable format.
- Objection / Restriction — object to or restrict certain processing of your data.
- Withdraw consent — where processing is based on consent, withdraw that consent at any time without affecting prior processing.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before fulfilling your request.
If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection authority.
9. Third-Party Services
Our relay platform forwards your API requests to upstream providers. Your use of these providers’ AI models is governed by their own terms and privacy policies:
- Anthropic (Claude) — anthropic.com/privacy
- OpenAI — openai.com/privacy
- Google (Gemini) — policies.google.com/privacy
Our website may also embed links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the “Last updated” date at the top of this page.
- Post a notice on our website or send an email notification to registered users.
Your continued use of our services after the effective date of a revised policy constitutes your acceptance of the changes. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
WoAiToken Support
Email: [email protected]
Website: woaitoken.com
We typically respond within 1–2 business days.
© 2026 WoAiToken. All rights reserved.